Pricing for VIMS, the case management software and Vistolane support services
VIMS on an enterprise licence, case management software per user per month, and Vistolane support services per file. Government fees paid by the applicant.
Three offers, one platform
Vistolane processes tourist and student visas itself. For every other visa type, Vistolane support services bring the employer, the agency, the applicant and the Vistolane team onto the same application track in VIMS, backed by Vistolane's licensed specialists.
- VIMS visa software: enterprise licence, quoted per organisation
- Case management software: per user, per month, Starter, Growth and Enterprise plans
- Vistolane support services: per file, by business type; tourist and student visas processed by Vistolane, every other visa type on the specialist support track
How pricing works
Two components, nothing else: a platform fee per user per month for the workspace, client portal and automation, and a processing fee per file for validation, filing and tracking by a licensed partner. Government fees are paid by the applicant. Yearly billing covers twelve months for the price of ten. There are no setup charges, and open cases are migrated from spreadsheets or another system at no cost.
Starter suits a solo consultant or a two-person team; Growth is the most chosen plan for agencies filing dozens of files a month and includes group boards, templates and invoicing; Enterprise adds preferential volume rates, a named case manager, priority processing and same-day support for high-volume teams, with a quote within one working day.
Plans
| Plan | Users | Includes |
|---|---|---|
| Starter | 1 to 2 | 25 active cases, checklists, document requests, client portal |
| Growth | 3 to 10 | Unlimited cases, group boards, templates, referrals, invoicing |
| Enterprise | 10+ | Volume rates, named case manager, priority processing, SSO, audit exports, API |
Included in every plan
- Rule validation against the authority's published list before filing
- Guaranteed decision date on every file, refund of the filing fee if missed for a reason on our side
- Branded client portal with document upload and live stage
- Automatic WhatsApp and email reminders for missing documents
- Audit trail of every document, step and decision
- Data migration and onboarding training
How to read the business pricing
Business pricing has two components and nothing else: a platform fee per user per month for the workspace, client portal, automation and reporting, and a processing fee per file when Vistolane or a licensed partner prepares and lodges an application. Government fees are never marked up; they are paid at the published rate by the applicant or the business, and the quoted all-in figure on every destination page is the same number the agency sees in the workspace. Yearly billing covers twelve months for the price of ten.
Starter is sized for a solo consultant or a two-person agency with up to 25 active cases. Growth, the plan most agencies choose, adds unlimited cases, group boards for tour manifests, document and message templates, referral tracking and invoicing. Enterprise is quoted per organisation and includes VIMS on an enterprise licence, preferential processing rates at volume, a named case manager, priority processing and same-day support. Seats and add-ons such as the applicant SMS and WhatsApp channel can be bought from inside the workspace and prorated to the billing date.
There are no setup charges and no minimum term on monthly plans. Open cases and client records are migrated from spreadsheets or another system at no cost, the team is trained in one working session and most firms file their first case through Vistolane within the week. The pricing table below is the live price list; the figures are the ones your invoice will show.