Immigration CRM and case management software for advisers

Your practice, your advice. Vistolane runs the case work behind it.

How it works

For regulated advisers, Vistolane is the case management platform paired with back-office services: document collection, validation, form preparation, deadline tracking and client updates are done for you inside the software, like an extended team member. You give the advice and sign the file; qualified applicants from the public site are routed to your Intake.

  1. Intake. Clients or travellers are added from a form, a manifest or your existing records; each gets a file, an owner and a deadline.
  2. Validation. Documents are checked against the authority's published rules before anything is lodged, and missing items are chased automatically.
  3. Filing. A licensed processing partner lodges the application and books biometrics; every step is logged on the audit trail.
  4. Decision. The decision lands against the guaranteed date; your client is notified and the invoice closes.

What we promise

    What changes for immigration agent or law practice

    Fewer status calls because clients see the stage themselves; fewer refusals because rules are applied before filing; predictable timelines because the filing date is guaranteed in writing and the decision window is quoted from the authority; and a permanent record of every document and decision for compliance reviews.

    Questions, answered

    How does Vistolane work for immigration agent or law practice?

    You keep the client relationship and the fee. Vistolane runs intake, document validation, filing and tracking through licensed processing partners, and every file carries a guaranteed filing date you can quote. Your team and your clients see the same live stage in the portal.

    What does it cost?

    A platform fee per user per month plus a processing fee per file. Government fees are paid by the applicant. There are no setup charges and data migration from spreadsheets or another system is included.

    Which destinations and visa types are covered?

    Tourist, business, student, work, family, investor, settlement and citizenship routes to the United Kingdom, Canada, Australia, the United States, the Schengen states, the UAE, Singapore and Japan, among others.

    How long does onboarding take?

    One to two weeks. Open cases are imported, users and roles are set up, the branded client portal is connected and the team is trained in a single working session.

    Why immigration practices choose a regulated case management system

    Regulated immigration advice carries record-keeping duties that a generic CRM was never designed for. The IAA, CICC and MARA codes all expect a complete, dated file for every client: the advice given, the documents relied on, the forms lodged, the fees charged and every communication, available for inspection years later. Practices that keep this across e-mail, shared drives and a sales CRM spend hours reconstructing a file when a complaint or audit arrives, and junior staff cannot see what was promised to whom.

    Vistolane's case management workspace is built around the case rather than the sales lead. Each matter has its own stage, deadlines calculated from the authority's published windows, a document list drawn from the current rules for that route, automated checks on passports, funds evidence and translations, and a timeline that records every action and message. Templates for sponsor-licence applications, spouse and partner visas, skilled worker petitions and settlement routes are kept up to date with fee and threshold changes, so the practice is not maintaining its own checklists.

    Clients work through a portal where they upload documents, approve forms and read status updates, which cuts the inbound calls that interrupt casework. Billing is per adviser per month with per-file processing on the specialist support track where a licensed Vistolane specialist co-signs, and open matters are migrated from the current system at no charge.